Frozen & Burst Pipe Water Damage Restoration
Burst pipe flooding your home right now?
A burst pipe can release 400 to 500 gallons of water per hour into your home or business. Every minute counts. KPM Restoration provides emergency frozen and burst pipe water damage restoration throughout Albany, Saratoga Springs, Schenectady, Troy, Queensbury, and the greater Capital Region. We respond within 60 minutes, extract the water, dry the structure, and handle your insurance from start to finish.
Serving the Capital Region & Hudson Valley
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What Our Clients Say
“A pipe burst in our attic and water poured through two floors. KPM was here in 45 minutes, extracted everything, and dried the house in four days. They saved our hardwood floors.”
Janet S.
Homeowner, Saratoga Springs NY
“We came home from vacation to a frozen pipe disaster. KPM responded immediately, handled the insurance, and rebuilt our bathroom and kitchen. They made a nightmare manageable.”
Paul H.
Homeowner, Queensbury NY
“Our office had a burst sprinkler line on a Saturday night. KPM had crews there within the hour and we were back to business by Wednesday. Fast, professional, and they handled the carrier directly.”
Diane L.
Business Owner, Albany NY
Why Choose KPM for Frozen & Burst Pipe Restoration
Local expertise, certified technicians, and a commitment to getting you back to normal.
24/7 Emergency Response
A burst pipe releases 400+ gallons per hour. Our crews are dispatched within 60 minutes, day or night, to stop the water and start extraction immediately.
Fast Water Extraction
Truck-mounted extraction units and commercial submersible pumps remove thousands of gallons per hour, minimizing damage to flooring, drywall, and structural materials.
Direct Insurance Billing
We document everything from the moment we arrive (photos, moisture readings, Xactimate estimates) and bill your insurance carrier directly.
Full Extraction Through Repair
We handle the entire process in-house: water extraction, structural drying, drywall replacement, flooring, and paint. One company from emergency call to finished repair.
What to Know
Frozen & Burst Pipe Restoration Services
Why Pipes Freeze and Burst
Water expands by approximately 9% when it freezes. When water inside a pipe freezes, this expansion creates enormous pressure, up to 40,000 PSI. This pressure builds between the ice blockage and the closed faucet, causing the pipe to burst, often several feet away from the frozen section. Pipes are at risk when temperatures drop to 20 degrees or below. Albany averages 15 days per year at or below zero, making frozen pipe damage one of the most common winter emergencies in Upstate New York. High-risk locations include pipes in exterior walls, unheated crawl spaces, garages, attics, and outdoor hose bibs.
Types of Pipe Damage We Handle
We handle all types of pipe-related water damage: frozen pipes that burst (the most common winter emergency in Upstate New York), supply line failures from washing machines, water heaters, and refrigerators, hidden pipe leaks inside walls, under floors, or in ceilings, sprinkler system malfunctions in residential and commercial buildings, and outdoor pipe breaks from hose bibs and irrigation systems. Whether you are a homeowner in Saratoga Springs dealing with a frozen pipe in an unheated crawl space or a business owner in Albany facing water damage from a burst sprinkler line, KPM has the equipment and expertise to handle your emergency.
We Work With Your Insurance
Most homeowners insurance policies cover sudden and accidental water damage from burst pipes, including water extraction, drying, cleaning, repairs, and personal property damage. We provide detailed documentation with photos and moisture readings from the moment we arrive, communicate directly with your adjuster, prepare professional scope-of-loss estimates that meet insurance industry standards, and in many cases bill your insurance company directly. What is typically not covered: gradual leaks, damage from lack of maintenance, and the plumbing repair itself.
Our 5-Step Burst Pipe Restoration Process
From the emergency call to handing back the keys, here is exactly what to expect when a pipe bursts.
Emergency Response & Assessment
Our team arrives within 60 minutes of your call, 24 hours a day, 365 days a year. We assess the damage, identify the water source, and begin documentation for your insurance claim immediately.
Water Extraction
Using truck-mounted extraction units and commercial submersible pumps, we remove standing water as fast as possible. Our equipment can extract thousands of gallons per hour, critical when a burst pipe is releasing 400+ gallons hourly.
Moisture Detection & Mapping
Water travels. A burst pipe on the second floor can affect walls, ceilings, and floors throughout your home. Our IICRC-certified technicians use infrared thermal imaging cameras and moisture meters to find hidden water that is invisible to the naked eye.
Structural Drying & Dehumidification
We strategically place commercial air movers and low-grain refrigerant dehumidifiers to create optimal drying conditions. Our technicians monitor moisture levels daily, adjusting equipment placement to ensure complete drying. A water-damaged room typically takes approximately 72 hours to completely dry.
Cleaning, Sanitizing & Restoration
After your property is completely dry, we clean and sanitize all affected areas to prevent mold growth and eliminate odors. Restoration may include carpet cleaning or replacement, drywall repair, hardwood floor refinishing, and painting. KPM is a full-service restoration company, one call handles everything.
We Serve Your Area
With 9 offices across New York and Vermont, help is always close.
Common Questions
Frozen & Burst Pipe Restoration FAQ
What should I do if a pipe bursts?
Shut off your main water supply immediately to stop additional water. If safe, turn off electricity in affected areas. Document all visible damage with photos and videos for insurance. Move valuables away from standing water. Then call KPM at (518) 859-9769. We typically arrive within 60 minutes.
How long does it take to dry out a house after a burst pipe?
Under normal circumstances, a water-damaged room takes approximately 72 hours to completely dry using professional equipment. Drying time depends on the amount of water, affected materials, and number of rooms involved. Severe burst pipe damage affecting multiple floors may require 4 to 5 days of professional drying.
Will my homeowners insurance cover burst pipe damage?
Most homeowners insurance policies cover sudden and accidental water damage from burst pipes, including water extraction, drying, cleaning, repairs, and personal property damage. KPM works directly with all insurance carriers and can help you understand what is covered.
Do I need to hire a plumber separately?
Yes, a licensed plumber should repair the broken pipe. KPM specializes in water damage restoration: extracting water, drying your property, and restoring damaged materials. We coordinate closely with your plumber to ensure a seamless restoration process and can recommend trusted plumbers we work with regularly.
Can I just let my house dry out naturally?
No. Natural drying is far too slow to prevent secondary damage. Without professional water extraction and dehumidification, moisture remains trapped in walls, subfloors, and insulation, leading to warping, swelling, and mold growth within 24 to 48 hours. Professional restoration costs less than the repairs needed after mold develops.
How much does burst pipe water damage restoration cost?
Burst pipe restoration typically ranges from $2,000 to $8,000, depending on the extent of damage, affected materials, and whether mold remediation is required. Most costs are covered by homeowners insurance after your deductible. KPM provides detailed estimates and works directly with your insurance carrier.
At what temperature do pipes freeze?
Pipes are at risk of freezing when outdoor temperatures drop to 20 degrees or below. However, pipes in unheated spaces like crawl spaces, attics, and garages can freeze at higher outdoor temperatures if those areas are not properly insulated. Albany averages 15 days per year at or below zero.
Need help now?
Call our 24/7 emergency line. We'll have a crew on the way within 60 minutes.