Sewage Backup Cleanup in New City
Sewage or Ejector Backup in Your New City Property?
KPM Restoration provides 24/7 sewage and sewer ejector backup cleanup to New City and the surrounding Town of Clarkstown in Rockland County. Sewage backups are classified as Category 3 black water, the most hazardous water category, and they need professional decontamination, not a wet-vac and bleach. New City sits on the Clarkstown sewer district with many homes also relying on basement ejector pumps for lower-level fixtures. Our Westchester crews dispatch across the Cuomo Bridge 24/7. See our full restoration services in New City.
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Trusted in New City & Beyond
Real reviews from property owners we've helped across the New York region.
“Our basement backed up with raw sewage on a Sunday night. KPM had a crew there in under an hour. They handled the hazardous cleanup, dried everything, and rebuilt the damaged walls. The smell was completely gone.”
Karen D.
Homeowner, Clifton Park NY
“I didn't know who to call when sewage came up through our drains. KPM walked us through everything, handled the insurance, and left our basement cleaner than it was before. Very professional.”
Steve B.
Homeowner, Saratoga Springs NY
“Fast, thorough, and they treated a terrible situation with total professionalism. The sanitization was complete and they followed up to make sure we were satisfied with the rebuild.”
Patricia N.
Homeowner, Albany NY
What to Know
Understanding Sewage Damage
Why Sewage Is a Category 3 Health Hazard
Raw sewage contains bacteria, viruses, parasites, and fungal spores, including E. coli, hepatitis, and salmonella. IICRC S500 classifies it as Category 3, meaning anything it contacted (carpet, pad, drywall below the water line, insulation, particleboard) is typically non-salvageable and must be removed. Do not try to clean it yourself. Our technicians wear full Tyvek suits, P100 respirators, and follow OSHA bloodborne-pathogen protocols. Everything removed is disposed of as regulated waste.
Sewer Ejector Pump Failures in Finished Basements
Many New City homes have finished basements with bathrooms or laundry served by sewer ejector pumps that move waste up to the main sewer line. When an ejector pump fails, sewage backs up into the lowest fixture in the basement and floods the surrounding finished space fast. The cleanup is Category 3 and requires full PPE, removal of carpet, pad, and affected drywall, and EPA-registered antimicrobial treatment on all contacted surfaces.
Extraction, Demolition, Sanitization, Drying
We extract contaminated water with industrial pumps and water extractors, remove all non-salvageable porous materials (carpet, pad, affected drywall, insulation), apply EPA-registered antimicrobial to all contacted surfaces, and set commercial dehumidifiers and air movers to dry the structure to safe moisture levels. The drying side of a sewage job is identical to a clean water damage job, and the same crews handle both. We monitor daily with moisture meters until clearance is reached, then we rebuild what was removed.
Mold Risk After a Sewage Event
A sewage backup is one of the highest-risk events for follow-on mold growth. Without immediate professional drying and antimicrobial treatment, mold can colonize within 48 hours. Our sewage and mold remediation teams coordinate so the structure is properly decontaminated, dried, and verified before any rebuild begins.
We Work With Your Insurance
Sudden sewage and ejector pump backups are often covered by homeowners insurance, especially with a sewer or water backup endorsement. We bill in Xactimate, the estimating software adjusters require.
How Sewage Cleanup Works
Our sewage cleanup follows strict safety protocols to protect your health and fully restore your property.
Emergency Response
We dispatch certified technicians within 60 minutes. The affected area is secured and occupants are advised to avoid contact with contaminated materials.
Sewage Extraction
Using specialized equipment and full PPE, we extract all sewage and contaminated water. All affected porous materials that cannot be sanitized, including carpet, drywall, and insulation, are removed and disposed of properly.
Sanitization and Odor Removal
Every affected surface is cleaned with hospital-grade disinfectants. We then perform full odor removal using professional deodorizers and air treatment to eliminate sewage smell completely, not just mask it. HEPA air scrubbers filter airborne contaminants during the entire process.
Structural Drying
Industrial fans and commercial dehumidifiers dry the affected area to limit the possibility of mold growth. We monitor moisture levels daily until everything reaches dry standard.
Rebuild and Restoration
We document everything for your insurance claim and handle direct billing. Then we rebuild the affected area as needed, replacing drywall, flooring, and finishes to restore your property.
Why New City Chooses KPM
Local expertise, certified technicians, and a commitment to getting you back to normal.
24/7 Emergency Response
Sewage is a health hazard that cannot wait. Our certified technicians are dispatched within 60 minutes, day or night, to begin extraction and decontamination.
Certified Hazmat Technicians
Our crews hold IICRC WRT certifications and follow strict OSHA protocols for hazardous waste handling, ensuring safe and thorough sewage cleanup.
Full Sanitization Protocols
We use hospital-grade disinfectants and commercial deodorizers to eliminate all pathogens and odors, not just mask them. HEPA air scrubbers run throughout the process.
Direct Insurance Billing
We document all damage with photos and Xactimate estimates, coordinate with your adjuster, and bill your insurance carrier directly so you can focus on your family.
Need sewage backup cleanup in New City?
Call our 24/7 emergency line. We'll have a crew on the way within 60 minutes.